1. What payment methods do you currently accept?
We currently accept payment via Paypal and Credit/Debit Card.
2. How can I check my order status?
If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please log in first and click My Orders at any page of the website.
3. How is sales tax paid?
The product prices you see has not included sales taxes. All taxes are in accordance with the provisions of each province.
4. Where can you ship to?
We ship all of the World.
5. What kind of warranty or guarantee do you offer on your products?
We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.
6. What is your Return Policy?
Customers need to contact PAHALA Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.
7. How much will the shipping cost?
We have two shipping methods including Standard shipping and Express shipping.
8. How long is the delivery time?
Usually it takes 2-4 days to prepare since the day you place an order. The shipping time also differs in shipping methods. The Express shipping - expedited shipping takes 2-3 days for the shipment. The standard shipping takes 5-6 days. The sooner you place an order, the sooner we start preparing your dress. Thank you.